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MOANA IS
ALWAYS HERE
FOR YOU
If you have any further questions, feel free to contact us via email below or check our FAQ section—you may already find the answer there.
The sooner we start planning, the more opportunities you’ll have to personalize your décor.
Csarnok tér 5.
1093 Budapest
moanaeventdecor@gmail.com
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Q&A
What else should I know?
The option of renting is equally open in both cases. However, an important detail is the coordination of the number of people.
Of course! I also undertake the full organization of events. After a preliminary consultation, I will send you an individual quote for this.
Not at all! In addition to designing women's style concepts, I also take on events for men with equal enthusiasm.
There are two versions. If you went to pick up the decoration, you will also have to return it after the event. The other version is if you chose delivery, you can entrust the return delivery to us as well.
It is very important that all items are returned in the packaging they arrived in. This way we can preserve the beauty of the items for as long as possible.Before repacking, rinse the tableware and glassware by hand to remove any dirt. Please avoid using the dishwasher as it may cause damage to the items.Please handle all elements of the decoration gently and carefully, the objects are fragile and require care. It is important that the repackaging is also done with due care.
The cutlery and glassware will be returned in a cleaned condition. Of course, we will check and re-clean all items later, but it is important that they are free of residue upon receipt. Unfortunately, the use of a dishwasher is prohibited, as it may damage the products.Textile decor elements do not need to be cleaned, it is enough that they are in a transportable condition, we are responsible for their washing, as each material requires unique treatment.
Unfortunately, accidents can happen! If a product arrives damaged, please notify us within 5 hours of receipt.In order to ensure that all products are returned in their best condition, any damage or breakage will incur an additional charge. We will charge the current retail price of the damaged product as an additional cost.Before returning your rental decoration, it is important to check that all products are returned in their original packaging. If a product is broken during return due to improper or careless packaging, we will charge the full retail price for each product.
If a product is lost or not returned, the retail price of that product will be charged.
Individual arrangements will apply if the decoration is to be set up in a restaurant. If you have entrusted us with the delivery and assembly for restaurant use, then the cleaning and return of the products will also be our responsibility.
If it is necessary to wash the textiles, they can be washed in a gentle cycle. However, none of them can be dried in a dryer. Of course, washing the textiles is not a condition for returning them. Other decors can be cleaned by rinsing with water.
The rental period is 2 working days, starting from the date of receipt. If the rented decors are returned after this period, a late fee of HUF 10,000 will be charged per day. If the products are not returned within 7 days of the deadline, the retail price of each product will be charged.
If a product arrives damaged, please contact us within 5 hours of receipt.

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